We sell kitchen cabinetry, door collections (including Aline and Divine), accessories, and related renovation products. Cabinets are configured to size, finish, and collection. Accessories do not need a collection — they fit any door style already chosen, and there is no assembly or installation charge on accessory items. Catalog images are representative; grain, dye lot, and screen color can vary.
Atelier terms
Sales Policy
How orders, payments, custom cabinetry, delivery, and warranty work at Akoma Groupe.
- Status
- In force
- Updated
- 23 September 2026
- Law
- Quebec · Canada
- Currency
- CAD · GST / QST
Preamble This Sales Policy applies to purchases from akomagroupe.com and to orders confirmed with Akoma Groupe in Montreal, Quebec. By placing an order you agree to these terms. Consumer rights under the Quebec Consumer Protection Act are not limited by this page.
Pricing and taxes
Prices are shown in Canadian dollars unless we state otherwise. Applicable GST and Quebec QST are added at checkout or on the invoice. A quote is valid for the period written on it. We may correct obvious pricing errors before accepting an order.
Orders
An order is an offer to buy. We accept it when payment is confirmed and we send an order confirmation. We may refuse or cancel an order if a product is unavailable, a configuration cannot be built, payment fails, or fraud checks are not satisfied.
Payment and identity verification
We accept Visa, Mastercard, debit cards with Visa/Mastercard, and PayPal at checkout. You may inquire by phone about alternatives such as e-transfer. Card details are handled by our payment provider; they are not stored on this website. After payment, we will ask you to upload two government-issued photo IDs. This is for your security and fraud prevention. No products are released unless the buyer’s identity matches the payment method used online. We may hold fulfillment, or cancel and refund, if verification is not completed. See the Privacy Policy for how those files are stored.
Policy acceptance and automated access
Usage of bots or any automated systems to browse, place orders, or accept these policies is forbidden. Such use constitutes fraud and may lead to freezing of funds and cancellation of orders.
Deposits, custom work, and cancellation
Configured or made-to-order cabinetry is produced to your specification. Once an order has started, it is generally not cancellable and not returnable except for a manufacturing defect or our error. If we cancel because we cannot fulfill the order, we refund amounts you paid for the cancelled items. Goods with transportation or manufacturing damage are picked up and replaced free of charge.
Lead times and shipping
Lead times are estimates. Custom millwork depends on finish, volume, and supplier schedules. The normal delay is around 10 days; the team confirms timing after the order is accepted. Published delivery rates are for Greater Montreal / Quebec. Ontario and other Canadian provinces can be arranged — delivery is quoted and may include an extra charge. Delivery is calculated from cabinets and accessories only — Cabinet assembly and Installation are not included in the shipping subtotal. Within the Greater Montreal area, orders of $2,000.00 and above include free delivery. Smaller orders are charged plus tax: up to $100.00 is $15.00; $101.00 to $500.00 is $25.00; $501.00 to $1,000.00 is $100.00; $1,001.00 to $1,999.99 is $150.00. Deliveries are curbside; you are responsible for moving items from the curb into the home, unless Cabinet assembly or Installation was chosen, in which case items are delivered and moved inside at no extra charge. You are responsible for providing a correct, accessible delivery address and for being available on the agreed date.
Inspection and damage
Inspect cartons and cabinets on delivery. Note visible damage on the carrier slip and photograph the issue. Report concealed damage or shortages within five business days of delivery. Email info@akomagroupe.com with your order number and photos. Goods with transportation damage or manufacturing damage are picked up and replaced free of charge.
Returns and exchanges
- Liquidation items are final sale.
- Custom, cut, or configured cabinetry: no return except defect or our error. Transportation or manufacturing damage is picked up and replaced free of charge.
- Standard stocked accessories, if offered as returnable: unused, in original packaging, within 14 days of delivery, with proof of purchase. Request a return online or by phone and state the reason.
- Return shipping may be at your cost unless we shipped the wrong item. A 20% restocking fee applies. Pickup is $200.00 plus taxes. Additional transportation charges may apply for return of orders exceeding $2,000.00.
- Approved returns are refunded to the original payment method after inspection.
Warranty
Divine Designer Series and Aline Designer Series products are covered by the Akoma Groupe manufacturer warranties set out below.
Divine Designer Series products are covered by the Akoma Groupe 1-year manufacturer warranty. Aline cabinets, door hinges, and drawer glides are covered by the Akoma Groupe 12-month manufacturer warranty. Other products sold by Akoma Groupe are warranted to match the confirmed specification and be free from manufacturing defects under normal residential use. Contact us with your order number and photographs.
Urban · 1 year
Urban Cabinets Warranty
Akoma Groupe warrants its Urban products to be free from defects in material or workmanship for a period of one year. Akoma Groupe may, at its choice, repair or replace any Akoma Groupe product covered by this warranty.
This warranty does not apply where items have been improperly stored or improperly installed. It does not cover the cost of removing warranted material or installing replacement material; natural variations and aging inherent in wood; normal wear and tear; or damage or defects caused by misuse, abuse, negligence, or modification. This warranty does not apply to products purchased without finish.
Akoma Groupe reserves the right to inspect claimed defective products. No returns, replacements, or repairs may be made without prior written consent. Some replacement parts may vary from those originally supplied and are subject to availability.
This warranty is the sole warranty of Akoma Groupe and is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use. Labour charges for removal or installation of warranted material, and incidental or consequential damages, are excluded to the extent permitted by law. Akoma Groupe does not assume any other liability in connection with the sale of the product. Nothing here limits rights that cannot be limited under the Quebec Consumer Protection Act or other applicable Canadian consumer law.
What is not covered
- The natural aging or darkening of wood colour, wood knots, inherent growth characteristics, or variation in wood. These are part of the beauty of nature and are not defects. There is no return or exchange for cabinets or accessories for these reasons.
- Wear and tear, or damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, storage, or use in a non-controlled environment. Recommended conditions are 35%–55% humidity and 17–24°C.
- A heating vent under or in front of the cabinets.
- Any product used or installed in connection with Urban products.
- Final-sale or clearance purchases.
Special door considerations
The purchaser agrees to let doors that are warped or have panel shrinkage of 1/4 inch or less hang for one season (spring) before a replacement is requested. A door typically returns to its normal position once it has acclimated to temperature and humidity. Before requesting a replacement, confirm that the door has been installed properly.
To make a claim, contact Akoma Groupe. Write to your account manager with a description of the defect and include proof of purchase. No return, replacement, or repair will be processed without prior written consent.
Prime · 12 months
Prime Cabinets Warranty
Akoma Groupe warrants to the original consumer purchaser that Akoma Groupe cabinets, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for twelve months. Proof of purchase is required. This warranty is not transferable and applies only to product used for residential purposes. Representatives of Akoma Groupe do not have the authority to change or enlarge this warranty.
This warranty does not cover normal wear and tear, or damage or defects caused by accidents, misuse, abuse, lack of necessary maintenance, or acts of God. It also does not cover alteration, modification, improper installation, improper handling or storage, environmental conditions, or any labour expenses.
Akoma Groupe may, at its option, repair the product or replace it with a functionally equivalent Akoma Groupe product covered by this warranty. Some replacement parts are subject to availability and may differ from the original parts. Return of the defective product may be required before a replacement is issued. Repair or replacement parts are at the expense of Akoma Groupe; the customer is responsible for all other expenses, including removal, re-installation, and labour.
Variation in colour and grain is part of the natural beauty of wood and is not an imperfection. Light, moisture, cleaners, smoke, and similar conditions may darken or mellow a cabinet over time. This warranty does not cover natural aging, darkening or mellowing of wood colour, inherent growth characteristics of wood, or variation in wood.
Some cabinet lines use a hand-applied glaze over stain or paint. Random drips, runs, and differences in colour from door to door or cabinet to cabinet are normal for a hand-applied finish and are not defects. Wood expands and contracts with climate. Painted surfaces may show fractures in the paint at joints; this is normal and is not a defect.
This warranty is valid only in Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some provinces do not allow those exclusions or limitations, so they may not apply to you. This warranty gives you specific legal rights; other rights may vary by province. Nothing here limits rights that cannot be limited under the Quebec Consumer Protection Act or other applicable Canadian consumer law.
To make a claim, contact Akoma Groupe. Write to your account manager with a description of the defect and include proof of purchase.
Installation
If assembly and installation option is chosen, all works will be performed by a third-party licenced contractor, holding an RBQ licence, bonded and properly Insured. Acceptance of the assembly and installation option will automatically generate an additional contract for the assembly and installation services, bonding the agreement to accept the services at the time of order checkout. The copy of the contract as well as credentials and installation warranty will be sent to all clients automatically after checking out. The monetary amount due for assembly and installation will be transferred to third-party licenced contractor. All clients will be contacted and properly notified in advance for scheduling the installation date. Additional installation charges may apply for unaccounted items or custom modifications.
Limitation of liability
To the extent permitted by Quebec law, our liability for a product is limited to the price paid for that product. We are not liable for indirect or consequential losses (including project delay or contractor stand-by) that we did not cause. Nothing here excludes liability that cannot be excluded, including liability for our own fault where the law forbids a waiver.
Governing law
These terms are governed by the laws of Quebec and Canada. Courts of Quebec have jurisdiction, without limiting any right you have to bring a consumer claim in the district provided by law.
Contact
Sales and warranty requests go to the Akoma Groupe desk in Montreal.